Refund policy

Return & Refund Policy

At 5º, all products are crafted and handled with care. Due to the nature of our products, we maintain the following policy.

Returns

For hygiene and safety reasons, all sales are final. We do not accept returns on opened or used products.

Incorrect Orders

If your order arrives incorrect, please contact us within 48 hours of delivery through our website. Include your order number and clear photos of the issue so we can review and assist promptly.

Replacements

Replacements are issued on a case-by-case basis at our discretion.

Shipping Responsibility

5º  is not responsible for delays, lost packages, or delivery issues caused by the carrier once the order has shipped.

Final Sale Notice

All orders, including promotional, discounted, and pre-launch purchases, are considered final sale.

For questions regarding orders, please contact us through our website.

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